Our Terms and Conditions
Group Travel of New Zealand Limited ('GTNZ') is a New Zealand inbound tour wholesaler based in New Zealand. We offer you a range of tour and holiday packages, which includes vehicle hire, coach transport, hotel and other accommodation or hospitality services, outdoor adventure experiences and foreign speaking guides when required. We also provide a meet and greet service on your arrival in New Zealand and continuous around the clock logistical support to ensure your travel plans run smoothly whilst you are in our care.
Our service to you is that of a tour planner and agent. We have close links with the New Zealand tourism industry and co-ordinate their expertise and services with our own to provide a comprehensive and efficient tour planning service to you.
Your contract for any products or services supplied is, at law, directly with the principal New Zealand tourism suppliers.
All products and services provided by the principal suppliers are subject to their terms and conditions as may be set out on tickets, vouchers, or booking and reservation confirmations issued by them.
We will perform our services with professional care and skill but we do not guarantee the products or services provided by the Principal Suppliers and we will not be liable for any direct, indirect, consequential or special loss or damages, or additional costs suffered as a result of the actions or omissions of the principal suppliers or of any third party.
Nothing in these terms and conditions is intended to limit or restrict the rights or remedies which may be available to you pursuant to the Consumer Guarantees Act 1993, or the Fair Trading Act 1986.
All prices quoted or charged are in New Zealand dollars and inclusive of Goods and Services Tax.
Comprehensive travel insurance is a required condition of booking with GTNZ. You hereby accept responsibility for arranging your own comprehensive travel insurance.
You agree to these terms and conditions upon making your booking.
Points of information are dealt with in more detail on other pages of our website.
We specifically bring your attention to our cancellation terms, as set out below.
Bookings and Deposits
You do not have a confirmed booking until a non-refundable and non-transferable deposit of $250.00 per person is paid (and received in cleared funds). Otherwise quotes for travel with us expire 7 days from the time you make your booking with us and any reservations held on your behalf may be lost.
Upon making a booking with GTNZ, you will receive, by e-mail, a booking confirmation and receipt. Your email will also include your complete travel plan and itinerary, as well as an invoice for the total amount due in respect of that booking.
Full and final payment for the tour, as set out on the booking invoice is due to GTNZ not later than forty five (45) days prior to the tour commencement date. When full and final payment is not received by the due date, your booking is at risk of default. You must contact GTNZ at this time if you are having delays in making the final payment. If full and final payment in cleared funds to our nominated bank account is not received by 31 days from tour commencement date your whole tour will be cancelled automatically to avoid further penalties from suppliers.
Notwithstanding these payment conditions, bookings for scheduled weekly tour departures will be available at short notice with payment dates by arrangement.
To the fullest extent permitted by law, we shall not be responsible for any direct, indirect, consequential or special loss or damages, or additional costs you may incur as a result of your booking being cancelled by GTNZ due to late or non-payment.
GTNZ confirms both individual and group bookings with a single invoice and requires a single deposit payment and single full and final payment. This reduces international bank transfer costs to all parties and allows our accountants to more easily see that payments have arrived according to our terms and conditions. It is the responsibility of your nominated tour group organiser to aggregate the funds from the members of the group into one payment.
GTNZ have taken all the steps available to ensure your travel funds are protected for the timely payments to the various New Zealand tour operators.
For your peace of mind, an independent custodian (Manning Warner Browne chartered accountants 'The Custodian') manages all payments made by you.
The Custodian is the sole signatory to the special GTNZ bank account provided for your funds. This account is held with Westpac Banking Corporation NZ.
The custodian is responsible for the timely disbursement of your funds to our New Zealand tour operator partners upon acceptance of their invoices and payment terms and conditions. In the normal course of events, all such payments will have been made by the time your tour in New Zealand has commenced. Once this condition has been satisfied, the role of the Custodian is completed.
All payments must be made in New Zealand Dollars in cleared funds to the GTNZ - Custodian's nominated bank account, the details of which are provided on our invoice. Further details of the account and the custodian are available on our website.
International money transfers may be subject to international bank charges and exchange rate fluctuation. Please contact your bank for details of international charges and rates.
An arrangement fee of $50.00 per individual, or $100.00 per tour group, will be charged for any alteration or modification made to a booking by you after deposit or payment in full is made.
Any changes you require to a confirmed booking may result in the loss of the confirmed booking price and any future service provided by principal suppliers may be at a cost, which is not acceptable to you.
Additional travellers can be added to bookings at any time, subject always to the availability of the product and service and confirmation from the principal suppliers.
We are available to assist, where possible, with travel arrangements outside the scope of your booking subject to additional fees or charges. Further details regarding our around the clock support can be found on our website or contact us for details.
We specifically bring your attention to our CANCELLATION TERMS as set out below.
(a) Cancellations notified to GTNZ within forty five (45) to thirty one (31) days prior to your tour commencement date will incur a cancellation fee of 30% of the cost of the tour for each person's cancellation.
(b) Cancellations notified to GTNZ within thirty (30) days prior to your tour commencement date will incur a cancellation fee of 100% of the cost of the tour for each person's cancellation.
We reserve the right to cancel or reschedule any part of your itinerary or service for operational reasons, including insufficient demand for a particular service or due to unforeseen circumstances, which may include but is not limited to, adverse weather conditions, strikes, communication failures, road closures (or repair work), damage to property or illness or injury to service providers. To the fullest extent permitted by law, we shall not be responsible for any direct, indirect, consequential or special loss or damages, or additional costs you may incur as a result of a cancellation or rescheduling occurring pursuant to this paragraph.
Where a principal supplier cancels an aspect of your booking prior to your tour departure date our only responsibility will be to refund to you the amount received by GTNZ in respect of that cancelled service for the reservation.
Where a principal supplier has cancelled an aspect of your booking, we will endeavour to rebook with the same, or similar, principal supplier and/or investigate a change to the proposed itinerary, subject always to availability of the services from time to time and payment of any additional costs. To the fullest extent permitted by law, we shall not be responsible for any direct, indirect, consequential or special loss or damages, or additional costs you may incur as a result of a principal supplier cancelling an aspect of your booking.
Save as otherwise expressly stated in these terms and conditions refunds will only be made at our discretion.
We suggest that you review your booking confirmation thoroughly and contact GTNZ immediately if your itinerary or our invoice appears to be incorrect or incomplete, as it may not be possible, or economically undesirable, to make changes at a later date.
We cannot accept responsibility for any errors or omissions unless we are notified of inaccuracies or incomplete documentation within seven (7) days of our booking confirmation email to you. In the case of invoice errors, we reserve the right to re-invoice you for the correct amount.
Prior to booking, you should confirm that you hold a valid passport and establish that it will remain current for at least three months from the date of your departure from New Zealand and that you are able to meet all other entry or visitor requirements.
We do not book international air travel to or from New Zealand or between any other international destinations. International air travel arrangements are your responsibility.
We are able to arrange, on your behalf, commercial New Zealand domestic airfares including sightseeing flights.
To the fullest extent permitted by law, we shall not be liable for any direct, indirect, consequential or special loss or damages, or additional costs arising from disruption to international or domestic airline services. You are reminded that it is a condition of booking with GTNZ that you carry comprehensive travel insurance.
We hope that your time in New Zealand will be an enjoyable one; but should you wish to make a complaint or raise any concerns, please contact us at:
Group Travel of New Zealand Limited
PO Box 13238
Phone: 07 394 4240 (+6473944240)
So that we may investigate any complaints quickly and effectively, all details of your complaint should be lodged as soon as possible and in any event prior to your departure from New Zealand. Where following your departure from New Zealand, you remain unsatisfied with your experience, please contact GTNZ within fourteen (14) days and we will try to help you as much as possible.
Health & Safety
Travelling in areas which are unfamiliar to you, or taking part in adventure activities may expose you and/or your property to certain additional or unexpected risks and dangers including, but not limited to, the hazards of travelling on unfamiliar roads, travel by boat, train, aircraft or other means of transport, forces of nature, political unrest, acts of lawlessness, or accident or illness in remote regions without access to rapid evacuation or medical facilities.
To the fullest extent permitted by law, we disclaim all liability for any and all loss or damage to property and shall not be responsible for the provision of any medical assistance or repatriation which you may require.
We will not be liable for any failure or delay in complying with any obligation imposed upon us pursuant to these terms and conditions where the failure or delay arises from a cause beyond our reasonable control, including but not limited to, any act of God, storm, flood, fire, civil unrest, strike or lockout, blackout or other electrical failure, internet or communication disruption or outage, any computer virus or other online threat, insolvency or default of any principal service provider. On becoming aware of any such event we shall attempt to notify you as soon as reasonably practicable, of its nature and expected duration and of the obligation affected by the cause.
These terms and conditions do not and are not intended to create any obligation or benefit enforceable at the suit of any third party.
In these terms and conditions time is of the essence.
These terms and conditions and the services provided by us are governed by and construed according to the laws of New Zealand and both we and you submit to the exclusive jurisdiction of the New Zealand Courts in respect of any dispute or proceeding arising out of these terms and conditions or our service.